Shipping Policy

Shipping Policy

Last updated: 2025-11-17

This Shipping Policy applies to all orders placed with Ljusgloben, operated by Viggo Brenner. Our shipping procedures follow EU consumer protection regulations and Shopify’s transparency requirements.

1. Processing Time

Once your order is placed, we require 1–3 business days to process it.

  • Orders placed during weekdays are typically processed within 1 business day.

  • Orders placed on Friday evenings, weekends, or public holidays may require the full processing time.

Once the order is processed and dispatched, we will send you a confirmation email.

2. Shipping Time

After processing, the average delivery time is:

📦 5 – 12 business days

Delivery times vary depending on demand, customs processing, and destination.

3. Free Worldwide Shipping

We cover the full cost of shipping for every order.

  • No minimum order amount required.

  • No hidden shipping fees.

All orders include tracked international shipping.

4. Order Process

Placing an order on Ljusgloben is simple:

  1. Visit the product page and click “Add to Cart.”

  2. Ensure you have selected the correct product options.

  3. Proceed to checkout and enter accurate shipping details.

  4. Confirm that all information is correct before continuing.

  5. Select a payment method. All payment options are SSL encrypted for secure checkout.

Available payment options:

  • Credit & Debit Cards (Visa, Mastercard, Maestro, AMEX)

  • Klarna (where available)

  • PayPal

  • EPS

  • Sofort / Instant Bank Transfer

Click “Complete Order” and follow the instructions from your chosen payment provider.

If you encounter any issues, our customer support is available to assist you.

5. Shipping Costs

Shipping is 100% free on all orders.
Ljusgloben covers all standard delivery costs as a gesture of appreciation to our customers.

6. Dispatch & Fulfillment

To keep product prices fair and affordable, we consolidate shipments and dispatch packages in batches once minimum shipping quantities are met.

This allows us to:

  • Reduce environmental impact

  • Offer competitive pricing

  • Maintain free international shipping

Your understanding is appreciated as we work to provide eco-friendly and cost‑efficient logistics.

7. Possible Delays

Please be aware that delays may occur due to:

  • High seasonal order volume

  • Customs inspections

  • Global logistical slowdowns

  • Public holidays

We work constantly to ensure your order arrives as quickly as possible.

8. COVID-19 Notice (If Applicable)

Periods of global disruptions (such as the COVID‑19 pandemic) may occasionally cause additional delays.
We appreciate your patience during such periods.

9. Shipment Tracking

Once your order is shipped, you will receive an email containing your tracking information.

If you have not received tracking details within the estimated processing time, please contact us.

10. Shipping Origin

All orders are shipped directly from our fulfillment centers in Asia.

This enables us to provide:

  • faster international delivery,

  • lower retail prices,

  • and efficient distribution.

11. Incorrect Address Information

The customer is responsible for providing the correct shipping address.
Orders shipped to an incorrect address due to customer error cannot be refunded.

If you notice a mistake, contact us immediately.

12. Lost or Stolen Packages

Ljusgloben is not responsible for:

  • packages marked as delivered but not received,

  • stolen packages,

  • or lost parcels caused by the courier.

If this occurs, we recommend contacting the local carrier with your tracking number.

13. Customer Support

For shipping inquiries or assistance, you can reach us at:

📧ljusglobenservice@gmail.com

We aim to make your ordering and delivery experience as smooth as possible.